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Loan Processor Team Lead

Essential Duties and Responsibilities
  • Assist the loan processors with questions and issues on guidelines and loan files.
  • Provide support for the Regional Processing Manager as needed, when they are unavailable or out of the office.
  • Assist the Regional Processing Manager in identifying training needs.
  • Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions.
  • Monitor and train on customer service maintaining company published ExCEED score goals.
  • Mentor new loan processors.
  • Monitor and train team to maintain QC score of 1. 00.
  • Monitor and train team to maintain Avg # Suspense Items score of 2. 00.
  • Ensure that the processors on your team maintain a Timeline Exception of less than 15%.
  • Ensure that the processing team follows all DHI Mortgage policies and procedures regarding the processing of loan applications.
  • DHI Processing Loan Processor Team Leaders will process on a minimum of 8 loans per month. They must have strong organizational skills in order to handle more than the minimum 8 loans and be responsible to meet deadlines when heavy periods of volume exist throughout the month.

Qualifications

Education and/or Experience

  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Individual must have a valid and current Mortgage Loan Originator License as required per state regulations.


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