Desktop Admnistrator
3.
4 Rowlett, TX Rowlett, TX Full-time Full-time $59,494.
39 - $89,242.
74 a year $59,494.
39 - $89,242.
74 a year 18 hours ago 18 hours ago 18 hours ago Hiring Range:
$59,495 - $66,931 Full Pay Range:
$59,495 - $89,242 Work Schedule:
Tuesday - Friday, 7:
30am - 5:
30pm 3-day weekends Saturday - Monday Benefits at the City of Rowlett Include:
4-day work week Medical, dental and vision insurance Life insurance (2x salary up to $150,000) Long-term and short-term disability Flexible spending account 20-year retirement plan with the Texas Municipal Retirement System 5-year vesting and a 2:
1 City match Vacation - 2 weeks during the first year, 3 weeks after the first year Sick leave - 2 weeks per year Employee Assistance Program Longevity pay Position Overview:
The IT Desktop Administrator's role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving escalated end user help requests within established SLA's.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
This position also works on projects and other duties as assigned.
Essential Job Functions Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Assist in software releases and rollouts according to Change Management best practices.
Assisting in providing Level I Support when request volumes are high.
Act as an escalation point for advanced or difficult help requests.
Build rapport with service desk customers.
Escalate problems (when required) to the appropriately experienced technician.
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up to date.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups with Level I Technicians as required.
Develop help sheets and FAQ lists for end users.
Reinforce SLAs to manage end-user expectations.
Minimum Requirements Associate degree, college diploma or university degree in the field of computer science or related and/or 2 years equivalent work experience.
Knowledge of advanced computer hardware, including desktops, laptops and mobile devices.
Experience with desktop and server operating systems, including Windows 10.
Extensive application support experience with Microsoft applications, Office 365 and mainstream web browsers.
Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools.
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues is required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly and technical language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Other Requirements A valid Class C Driver's License is required and ability to maintain city driving standards in accordance with the driver standards as established by the City of Rowlett.
Must report all traffic citations to his/her departmental Director or his/her designee pursuant to City policy.
Must pass CJIS (Criminal Justice Information Services) background check and certification.
No felony or class A misdemeanor convictions.
No class B misdemeanor conviction within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.
Certification in A+, MCP, MCSA are preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Rowlett, TX Rowlett, TX Full-time Full-time $59,494.
39 - $89,242.
74 a year $59,494.
39 - $89,242.
74 a year 18 hours ago 18 hours ago 18 hours ago Hiring Range:
$59,495 - $66,931 Full Pay Range:
$59,495 - $89,242 Work Schedule:
Tuesday - Friday, 7:
30am - 5:
30pm 3-day weekends Saturday - Monday Benefits at the City of Rowlett Include:
4-day work week Medical, dental and vision insurance Life insurance (2x salary up to $150,000) Long-term and short-term disability Flexible spending account 20-year retirement plan with the Texas Municipal Retirement System 5-year vesting and a 2:
1 City match Vacation - 2 weeks during the first year, 3 weeks after the first year Sick leave - 2 weeks per year Employee Assistance Program Longevity pay Position Overview:
The IT Desktop Administrator's role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving escalated end user help requests within established SLA's.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
This position also works on projects and other duties as assigned.
Essential Job Functions Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Assist in software releases and rollouts according to Change Management best practices.
Assisting in providing Level I Support when request volumes are high.
Act as an escalation point for advanced or difficult help requests.
Build rapport with service desk customers.
Escalate problems (when required) to the appropriately experienced technician.
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up to date.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups with Level I Technicians as required.
Develop help sheets and FAQ lists for end users.
Reinforce SLAs to manage end-user expectations.
Minimum Requirements Associate degree, college diploma or university degree in the field of computer science or related and/or 2 years equivalent work experience.
Knowledge of advanced computer hardware, including desktops, laptops and mobile devices.
Experience with desktop and server operating systems, including Windows 10.
Extensive application support experience with Microsoft applications, Office 365 and mainstream web browsers.
Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools.
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues is required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly and technical language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Other Requirements A valid Class C Driver's License is required and ability to maintain city driving standards in accordance with the driver standards as established by the City of Rowlett.
Must report all traffic citations to his/her departmental Director or his/her designee pursuant to City policy.
Must pass CJIS (Criminal Justice Information Services) background check and certification.
No felony or class A misdemeanor convictions.
No class B misdemeanor conviction within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.
Certification in A+, MCP, MCSA are preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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