Customer Success Administrator
3.
6 Rowlett, TX Rowlett, TX Full-time Full-time $17 - $21 an hour $17 - $21 an hour Position:
Customer Success Administrator Location:
Dallas, DWF/FW areas; hybrid options available Salary:
$17-$21 an hour based on experience About us! The Perfect Light's 20
years of experience has helped us master the art of designing and installing lighting in and around homes and businesses.
Our team's dedication to quality is at the heart of our success.
Please visit our company website:
theperfectlight.
com
Summary:
Manage the customer experience, from the first point of contact to the conversion, and ensure their satisfaction throughout their lifespan as our customer.
Roles and
Responsibilities:
Manage the connections within our corporate call queue, social media messaging, and online reviews Perform IVR and quality assurance testing Update and maintain detailed records of incoming leads and their journey Handle and keep a record of escalated calls, aspiring to always put our customers first Initiate renewals with customers using sales orientation skills Take existing customer calls & create service requests Invoice & receive payments Use CRM/Microsoft Suite Make confirmation calls/texts Reconcile failed payments Assist with corporate leadership projects Analyze data and reports Respond to online reviews
Qualifications:
Contact Center Management or similar experience Excellent communication and interpersonal skills The ability and motivation to identify and solve problems independently Proficient with Microsoft Office Suite Familiarity with Facebook, Instagram, and Google platforms Experience with a CRM Experience creating and managing SOPs Benefits of working with us! Employee Discount Paid Time Off Parental Leave Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour
Benefits:
Paid time off Work from home Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Education:
High school or equivalent (Required)
Experience:
Call center management:
1 year (Preferred) Microsoft:
1 year (Required) CRM software:
1 year (Preferred) Multi-line phone systems:
1 year (Required) Work Location:
Hybrid remote in Rowlett, TX 75088.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Rowlett, TX Rowlett, TX Full-time Full-time $17 - $21 an hour $17 - $21 an hour Position:
Customer Success Administrator Location:
Dallas, DWF/FW areas; hybrid options available Salary:
$17-$21 an hour based on experience About us! The Perfect Light's 20
years of experience has helped us master the art of designing and installing lighting in and around homes and businesses.
Our team's dedication to quality is at the heart of our success.
Please visit our company website:
theperfectlight.
com
Summary:
Manage the customer experience, from the first point of contact to the conversion, and ensure their satisfaction throughout their lifespan as our customer.
Roles and
Responsibilities:
Manage the connections within our corporate call queue, social media messaging, and online reviews Perform IVR and quality assurance testing Update and maintain detailed records of incoming leads and their journey Handle and keep a record of escalated calls, aspiring to always put our customers first Initiate renewals with customers using sales orientation skills Take existing customer calls & create service requests Invoice & receive payments Use CRM/Microsoft Suite Make confirmation calls/texts Reconcile failed payments Assist with corporate leadership projects Analyze data and reports Respond to online reviews
Qualifications:
Contact Center Management or similar experience Excellent communication and interpersonal skills The ability and motivation to identify and solve problems independently Proficient with Microsoft Office Suite Familiarity with Facebook, Instagram, and Google platforms Experience with a CRM Experience creating and managing SOPs Benefits of working with us! Employee Discount Paid Time Off Parental Leave Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour
Benefits:
Paid time off Work from home Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Education:
High school or equivalent (Required)
Experience:
Call center management:
1 year (Preferred) Microsoft:
1 year (Required) CRM software:
1 year (Preferred) Multi-line phone systems:
1 year (Required) Work Location:
Hybrid remote in Rowlett, TX 75088.
Estimated Salary: $20 to $28 per hour based on qualifications.
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